Tech support cheat sheet

I loved today’s xkcd comic. It’s funny ’cause it’s true. When my friends ask me to fix something on their computer (probably most often my roommate with her internet connection), I don’t really know what to do ahead of time. I don’t have any specific plan of action, I don’t know all the possible problems that could exist, and I don’t have a list of solutions to try in order of their likelihood of solving the problem. I just go to the control panel or Google and click around.

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